Critical
Customer has experienced complete system failure, causing impact to all business operations if service is not restored quickly.
2
1 Hour
Business Impacting: Customer's production system is severely degraded impacting significant aspects of business operations.
3
4 Hours
Degraded Performance:
System functionality is noticeably impaired but most business operations continue.
4
1 Business Day
Information or Advice:
Customer requires information or assistance on a product's capabilities, installation or configuration. Changes may be performed remotely or onsite at a mutually scheduled date.
5
Scheduled Proactive Visit
Proactive Maintenance and Support:
Upgrades, configuration assistance and advice to be performed during a regularly scheduled proactive maintenance visit.
To discuss your support requirements further, please call or email and one of our team will contact you.
